Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba's Customer Service Operations
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🧭 Agent ★ 深度解读
Zhejiang University · Fudan University · Dartmouth College · Alibaba Group Inc.
揭示 agentic AI 客服中人工干预效果取决于失败类型与时机，早期介入和整合角色设计更优